We bought our mattress from Sleep Train and bought the Serta Motion Essential II Insight Everfeel Plush and it is barley 16 months old and feels like it is 30 years old. Already has no support. We bought it firm and is extremely soft. Called the company and I had to...Read more
Sleep Train Mattress Centers - Never received correct sheets
I bought a sleep train mattress at the home garden show January 2017. The wrong sheets were sent I called customer service took a picture and still no response. I sent several emails to the guy that sold us the the bed but still no response. This happened the last time I bought a bed from them 2 years prior.
The last time I heard: "The customer is always right" was 1993- in the Michael Douglas movie "Falling Down." Interestingly enough- he says it just before becoming so righteously frustrated by the smiley-faced refusal of the manager- he pulls out a sub machine gun. I...Read more
My husband and I purchased a tempur cloud breeze dual queen mattress, and after sleeping on it the next morning I woke up with a horrible kidney pain and I was very lethargic. I spend all day researching for information about what is in this mattress. sorpraisinly I...Read more
Delivery guy claimed sleep train policy is not to take away any old mattresses when delivering new mattresses if there is any indicator of bed bugs. I am a General Contractor licensed in the State and have seen quite a few bed bug infestations in my 40 years of...Read more
Sleep Train Mattress Centers Delivery Service Review
Bought 2500$ bed, have waited 3 weeks. I cant get it delivered because sales rep wont call me to schedule a date. I cant even cancel my order and get my money back until he calls. Scam.
Let's keep it simple. I contacted them about my having lower back pain I need a firm mattress. I was given 3 options that best work for me I chose one and not even about 1 month or 2 this mattress is sinking. It's really bad. Worse than the memory foam I had before...Read more
The 7/23/16 Tempurpedic mattress did not work for us. We needed a harder mattress. Re the substitute mattress, the salesman said that the new delivered mattress would be harder because the store model had been on the store premises for a while. It is now December 5th,...Read more
Warranty Department is joke and very rude! Been waiting months to get my warranty resolved on this defective mattress i bought from SleepTrain. They always have an excuse everytime i call!! The latest being that they have my wrong cust# and they would email me and of...Read more
Short Review on November 23, 2016
Warranty Department is joke and very rude! Been waiting months to get my warranty resolved on this defective mattress i bought from SleepTrain. Customer service is no help. The mattress is killing my back and have been putting out extra money for massages because if this defective bed!! Never again will i deal with SleepTrain.
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