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Their salespeople lie, their management lie, their website lies and their customer service is a joke (I sat on hold for 15 minutes just to speak with a live person). If you buy a mattress from these guys be sure you're aware you will pay more than $149.99 to return it....
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2.0
#858862
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I'm going through a similar thing right now. I'm will be taking a huge loss that I can't afford. If I just return it. 149.00 for processing and 79.99 for delivery fee. I paid 803.00 for the recharge 800. I'll walk away with 575.00, not enough to buy a quality bed that...
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3.2
Product
#849160
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I have purchased several mattresses from Sleep Train and this will be my last. They told me I had credit for 3 years no interest, but after I made the purchase, Synchrony told me that I was approved for 2 years. When I tried to get help from Synchrony about the...
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2.2
I didn't like
  • Salesperson lying to make a sale
#840867
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I have been in the market for a new mattress. I've shopped around, priced, and had a general idea of what i wanted to purchase. Then it happened! we went into SLEEP TRAIN. I had the distinct pleasure of being assisted by BRITTANY PAPA. What a delightful young lady. She...
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#824266
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Summary: Sleep Train Sales person forced me purchase an item which now Sleep Train Inc. Customer service states that it has caused the discoloration of an expensive mattress I purchased. Background: Purchased a) $2,700.00 Serta Vera Wang Mattress. Was told I must...
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Anonymous
Anonymous

I just bought a Sterns and Foster bed. Thought I got a great deal out of it and then found out that the beds were going to be 40%off this week and since it's a floor model we...

1.0
I didn't like
  • Salesperson lying to make a sale
  • Loss of trust
#764754
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My husband and I have needed a new mattress for at least 10 years but just didn't know where to go. The mattress we have been using was great for the first 10 years but began to create a sinkhole soon after. Finally, we got something in the mail about SLEEP TRAIN, so...
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#733374
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Have found 2 scenarios where the salesperson at the SunnyVale Sleep train baited & switched items. (1) told us we were getting the higher end mattress protector - but gave us the cheap one. On our invoice we wrote down the brand (because the invoice looked like it...
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2.0
I didn't like
  • Salesperson lying to make a sale
  • Loss of trust
  • Customer service
#707348
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We were recently at the Clark Co fair in Vancouver Wa and I was a vendor there as well as sleep train...my husband and I had been looking for a comfortable bed for sometime and decided to give them a try. We went to their Kiosk and looked at many different...
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1.0
I didn't like
  • Salesperson lying to make a sale
#693833
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My Husband Bought a clearance Split Cal King what was delieved was a Regular Split King because he signed for it Customer service basically told him if he wanted the Cal King he needed to pay another $2000. We already spent $6200. We were told by are salesman at Go...
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Anonymous
Anonymous

Wait a minute....let me get this straight. Your incompetent husband doesn't know what size bed you sleep on AND can't read a contract before he signs it? And when the wrong si...

1.0
I didn't like
  • Customer service
  • Lying salesman
#645829
Reply to reviews
The mattress we bought from Sleep Train began to break down. The inspector determioned it was a defective piece. A credit for 675. $'s was issued. We went to pick oput another mattress . . .that was not at all comfortable. Actually caused hurt and body aches. Then...
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#630076
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